FAQs

If you are going south the driver will be happy to stop at the 7/11 or you can grad a cold drink before loading into the vehicle right at the airport.

Of course! Just email us your request and we will give you a quote for any restaurant. For the grocery stop it is an extra $35 for each hour or partial hour. Usually 1 hour is sufficient. It must be booked ahead of time. We will take you to the most logical store (Superama,or Walmart in Cancun,or Playa Del Carmen) on the way to your hotel. We can also go to and from between hotels, parks, shopping etc.

Yes we have BUT we can never guarantee having it for you. It is 99% for sure but sometimes flights are delayed, traffic, changes in schedules etc and the vehicle with the child seat is held up. We do our best but sometimes things are out of our control. If you MUST have one, it is best to bring yours from home. Our child seats are the baby-style, rated for up to 40 lbs front-facing. We do not have the booster-style seats. Only 2 car seats per vehicle.

We take you almost anywhere! Please click on the other destinations above. Email us speedy@speedyshuttlecancun.net for a price if you don’t see your city.

You will receive e-mails from us. The two, one is for the arrival portion, and the other for the departure service. These two confirmation vouchers contain all the directions, phone numbers, amounts due etc. If you do not receive an confirmation within 24 hours, please contact us.

We have uniformed staff (see above) at the airport to greet you (greeters). They hold a sign with the Speedy Shuttle Cancun logo on it. Our team is always around. Once we have you they call the driver who is parked in a main parking lot. All this info is on the confirmation voucher we send you.

Cancun Hotel Zone.It all depends on traffic conditions and weather,the trip generally take between 1/2 hr or 45 minutes, more far you go it is more longer, between 1 hours 2 hours depends the location you go.

Yes the prices is based of 1-3 per persons 4-7 or 8-10 per persons.

Traveling to a new country can be a an emotional challenge, especially if it’s your first time abroad.With more and more U.S.citizens making their ways to Cancun & Riviera Maya,to visit the wonderful attractions of Mexico,being in the know about what to expect will only make things go that much smoother.

We will monitor your flight. You only need to contact us if you will arrive on a different flight.

Our staff is always there. Odds are they are just loading up another family into a vehicle. On the arrival confirmation voucher we will send you, there is a toll-free number for you to dial from the airport. All you need to do is download whatsApp to contact us is free.

Airport transfer are usually prepaid [through the travel agent or booking service],although they can also be arranged sometimes for separate payment.

$3 or $5 or $7 max it is depend how you feel to tip a guy greets to you. Tip for the driver IF he helps you with your bags, explains things to you along the way or leaves you alone if that is what you prefer. Drivers depend HEAVILY on tips, but they know they must earn them, much like waiters. In the end, you can tip whatever, if you want and whomever you want.

Are you planning to do something different than lying down on the beach all day Cancun & and Riviera Maya has plenty of different options to choose from and you can make it as low-key or high-energy as you want.Cancun & Riviera Maya offers a wide selection of tours and activities on the water and land

You pay the driver at the airport in full. Amounts are in US Dollars (no coins or bills that are torn or marked as we can’t exchange them here). No traveler checks. We accept Mexican pesos (check with your driver for the current exchange rate). We accept Canadian Dollars (cash only) at a rate 1.25 CAD = 1 USD for those clients arriving into Cancun on any WESTJET, AIR CANADA, AIR TRANSAT or SUNWING flight. No other flights, airlines will be allowed to pay in CDN. To make it simple we round down to the nearest $0 or $5. Example a USD balance of $65 x 1.25 equals $81.25 CDN. Your balance would be $80 CDN. Pay driver EXACT amount as NO CHARGE in CDN will be given. Anything more will be considered a tip.

**Check your departure voucher, as it already shows a zero balance. We assume you will be paying in full upon arrival.

Yes. It is a private transfer no worries at all.

No, we do not work with Expedia, we call them a scamer the using our company name, Expedia works with MEXICO TRAVEL SOLUTIOS and another companies, don't be fooled by this travel agency or a scamer shuttle companies that works with 3rd party companies, make sure are logo match to our company Speedy Shuttle Cancun by American transfers?

No, we do not work with any 3rd party companies we have are own website booking platform, you can make your own reservation directly, we accept payments like Paypal, Stripe or Cash with the driver.

Yes, but you need to inform us at least 24 hours before. Same day changes may cause your shuttle to not arrive on time for the new time requested.

Yes, it might incur in additional charges. Our existing prices are set per group of passengers as follows for the airport secury and our insurance policies:

We can pick you up from any residence or private condo Airbnb, cabins, as long as you can provide directions, maps or links showing the location.The best way to provide this information is by email.

For immediate assistance please dial yourself (Do not let anyone at the airport do it for you, scammer always pretend to call the company, but the calling the own people):

WhatsApp:641-352-7476

Phone:833-533-5893

Phone:641-844-7595

Yes, however, it is required 24 hours advance notification. Changes are subject to availability. Changes with less than 24 hours might incur additional charges for changes like the distance of the new hotel, the new number of people in the vehicle, new vehicle type, new change in arrival/departure pickup time with short notice, adding items for additional passengers, adding an additional stop at another hotel, pick up at two or more arrival terminals, and unexpected extra luggage, make sure to contact us immediately by speedy@speedyshuttlecancun.net:

If you booked a round trip, your departure will be arranged with our staff at the airport on your arrival or we send you a different additional extra emails. If you booked a one way, we send an email confirming your pickup time. We always schedule you with enough time sou can be at the airport at least 3 hours before your flight departure.

We use:

VW Transporter vans (up to 7 passengers) Toyota Hiace Vans (up to 10 passenger) SUVs (up to 6 passengers) All our vehicles are equipped with working seat bells and air conditioning.

Standard checked baggage: Maximum size is 62 linear inches (158 linear cm) 27" x 21" x 14" (length + width + height) per checked piece. Maximum weight is 50 pounds (23kg) per piece Standard carry-on: Maximum size is 45 inches (115cm) (length + width + height) per carry-on. Standard Personal item: purses, briefcases, cameras, food containers, or laptops (case included)

Private SUVs: No more than 6 pieces combined standard and carry-on Exclusive Vans: No more than 10 pieces combined standard and carry-on without prior approval. No more than 12 pieces combined standard and carry-on without prior approval

Hotel Zone in Cancun 30 minutes. Downtown Cancun/Playa Mujeres/Puerto Juarez – 45 minutes. Puerto Morelos– 30 to 45 minutes Playa Del Carmen – 45 to 60 minutes Puerto Aventuras– 1 hour and a half Akumal/Tulum/Tulum Hotel Zone (Boca Paila) – 1.5 to 2 hours Times are just estimates, it all depends on your destination and traffic.

We as a ground transportation company, our biggest challenge sometimes is the car traffic. It might be possible of driving delays due to unexpected situations such as closed streets, car accidents, heavy rain, constructions, etc. We ask for your patience when happens.

We are willing to go to private homes within Hotel Zone and the Riviera Maya. Customers must provide accurate home address directions ("how to get to" details), home references like house color, and a detailed map (Google map pin). Any extra time as of result of the driver spending extra time looking for the location will incur an additional cost of $15.00 US for every 15 min extra time.

Black Friday - Friday November 26th –All day – Every adult (18+) will get one (1) free beer, when booking their service. Cyber Monday – Monday November 29th- All day- 10% Off promo code SPEEDY2023 in Round Trips Private Transfers all zones, except Holbox, Boca Paila and Tulum.

After you book and pay online, you will receive a confirmation email. If you don't see a confirmation in your inbox, please check your spam box. If you still don't see a confirmation, forward your receipt of payment to speedy@speedyshuttlecancun.net to receive it.

Al changes are subject to availability and may incur additional fees. Changes and/or updates must be requested before 5 pm (Cancun time) prior to the date of the reservation. Same day changes for times between 5pm – 6am are subject to availability and will incur additional fees. We reserve the right on arrival service to deny changes between 8pm & 6am. Only the reservation holder (name on booking) can make changes or updates to booking

A reservation will be flagged with a No-Show status when the customer does not show up to use the transportation service on the date and time solicited at booking time or fail to inform speedy Shuttle Cancun of changes or cancellation. No refunds or credits apply for services flagged as no-shows. Maximum waiting time on arrivals is 1 hour and 30 minutes after the flight registered has landed in Cancun. If arriving on separate flights the maximum waiting is 1 hour and 30 minutes after the last registered flight has landed in Cancun. If arriving on separate flights and only one flight information was provided, the service will be subject to availability and may incur additional fees. Changes or cancelations due to causes beyond yours or our control will be evaluated by our contact center. Maximum waiting time for departures/hotel to hotel services is 15 minutes or call 641-352-7476 immediatly:

A monetary refund will not be possible in situations where the trip must be cancelled, interrupted and/or deferred for reasons of force measure/events beyond our control, such as, but not limited to, weather, hurricanes, earthquakes, acts of terrorism, pandemics, wars, etc... We will let you suspend or reschedule a service that has been interrupted due to force majeure/events beyond our control with a credit of the amount paid or service not used. This credit or service not used will be available towards a new booking with an expiration date of up to 12 months, starting from the date of the original service date. In case there is a variation in price for the new booking, you will be required to cover the difference to complete the new reservation. These cases will be reviewed and evaluated by our contact center to provide you with a proper solution/mutual agreement

Speedy Shuttle Cancun's Lost and Found where they will be guarded until further instruction of the owner. We've helped sending dozens of lost items back the owner at their hotels if you are close we deliver in the next pick-up or dropp-off or in another country. Delivery/Shipping cost will go on customer expense. Shipping companies have international shipping policies, some items may not be shipped.

For safety reasons, Speedy Shuttle Cancun has the right to refuse service to anyone under the influence and or heavy use/abuse of alcohol/illegal substances, or anyone bringing illegal drugs/substances to México, and/or disrespectful behavior. If this is the case, customers will lose their service and no refunds will apply.